Contact information

PURE BLU SHOWER – CONTACT INFORMATION

Last Updated: August 14, 2026

1. COMPANY OVERVIEW

Field Details
Brand / Trading Name Pure Blu Shower
Trading Entity Pure Blu Shower Trading
Industry Shower Filtration / Water Filtration / Home Wellness Products
Business Activity Online Retail and Commercial Supply
Primary Market United Arab Emirates
Website pureblushower.com

2. MAIN CONTACT CHANNELS

Channel Contact
General Inquiries info@pureblushower.com
Commercial / B2B Sales merchants@pureblushower.com
Logistics / Shipping logistics@pureblushower.com
Returns (RMA) rma@pureblushower.com
Customer Support support@pureblushower.com
Partnerships / Business Development partnerships@pureblushower.com
Complaints complaints@pureblushower.com
Website pureblushower.com

3. PHYSICAL ADDRESS

Location Address
Main Office Office 1204, Al Shafar Tower 1, Barsha Heights (TECOM), Dubai, United Arab Emirates
Commercial Correspondence Office 1204, Al Shafar Tower 1, Barsha Heights (TECOM), Dubai, United Arab Emirates
Customer / Business Meetings By prior appointment

Pure Blu Shower primarily operates through its online and commercial sales channels.

Customers and business partners should contact the relevant department before visiting the office.

4. WORKING HOURS

Department Working Hours
Main Office Monday–Saturday: 9:00 AM–8:00 PM
Commercial / B2B Sales Monday–Saturday: 9:00 AM–8:00 PM
Customer Support Monday–Saturday: 9:00 AM–8:00 PM
Logistics Desk Monday–Saturday: 9:00 AM–7:00 PM
Sunday Support 10:00 AM–6:00 PM

Public Holidays: Operating hours may vary on UAE public holidays.

5. DEPARTMENT DIRECTORY

Department Contact
General Inquiries info@pureblushower.com
Customer Support support@pureblushower.com
Commercial / B2B Sales merchants@pureblushower.com
Shipping & Delivery logistics@pureblushower.com
Returns & RMA rma@pureblushower.com
Partnerships partnerships@pureblushower.com
Complaints & Escalations complaints@pureblushower.com

For faster service, customers and Merchants should include their order number, invoice number, or purchase order number where applicable.

6. CUSTOMER SUPPORT

Pure Blu Shower Customer Support can assist with:

  • Product information

  • Order status

  • Delivery questions

  • Installation-related inquiries

  • Replacement cartridge questions

  • Returns and refunds

  • Damaged or incorrect orders

  • Payment-related order inquiries

  • General website and checkout support

Customer Support Email: support@pureblushower.com

Customers should include their order number when contacting the support team about an existing purchase.

7. COMMERCIAL / B2B CONTACT

Businesses interested in purchasing Pure Blu Shower products for commercial use or resale may contact:

Commercial Email: merchants@pureblushower.com

Commercial inquiries may include:

  • Wholesale purchasing

  • Retail supply

  • Bulk orders

  • Distributor inquiries

  • Corporate purchasing

  • Commercial quotations

  • Reseller arrangements

  • Volume pricing

  • GCC distribution inquiries

Commercial terms are subject to individual approval and applicable supply arrangements.

8. LOGISTICS & SHIPPING

For delivery and shipment-related matters:

Logistics Email: logistics@pureblushower.com

The logistics team can assist with:

  • Dispatch confirmation

  • Shipment status

  • Tracking issues

  • Delivery address questions

  • Bulk shipment coordination

  • Damaged shipments

  • Missing products

  • Incorrect deliveries

  • Commercial freight inquiries

When contacting logistics, include the relevant order or PO number.

9. RETURNS / RMA

Commercial return requests should be submitted to:

RMA Email: rma@pureblushower.com

The request should normally include:

  • Order or PO number

  • Invoice number

  • Product name

  • Quantity

  • Reason for return

  • Photographs or video where applicable

  • Batch or lot information where relevant

Commercial returns must comply with the current Pure Blu Shower Merchant Return & Refund Policy.

Products should not be returned before receiving applicable return authorization or instructions.

10. BILLING & PAYMENT INQUIRIES

Questions relating to invoices, commercial payments, credits, or refunds should initially be sent to:

Commercial: merchants@pureblushower.com
General: info@pureblushower.com

For security purposes, payment instructions should always be verified against an official Pure Blu Shower invoice or directly with the Company.

Pure Blu Shower will not ask customers or Merchants to redirect payment to an unrelated individual or unverified third-party account.

11. PAYMENT SECURITY NOTICE

To help prevent payment fraud:

  • Verify the recipient name before sending a bank transfer

  • Confirm changes to payment instructions through an official contact channel

  • Do not rely solely on unexpected payment-change emails

  • Check the domain name of emails claiming to represent Pure Blu Shower

  • Contact us directly if payment instructions appear unusual

Bank account information, where applicable, should be provided on the relevant commercial invoice or directly through an authorized Pure Blu Shower communication.

12. PARTNERSHIPS & BUSINESS DEVELOPMENT

For partnerships, collaborations, commercial projects, media inquiries, or distribution discussions:

Email: partnerships@pureblushower.com

Please include:

  • Company name

  • Contact person

  • Country or market

  • Nature of the proposal

  • Relevant website or business details

  • Expected order volume where applicable

13. FEEDBACK & COMPLAINTS

Pure Blu Shower welcomes legitimate feedback from customers and business partners.

For formal complaints:

Email: complaints@pureblushower.com

Please provide:

  • Full name or company name

  • Relevant order or invoice number

  • Description of the issue

  • Supporting documentation where applicable

  • Preferred contact details

We aim to acknowledge legitimate complaints promptly and investigate them within a reasonable commercial timeframe.

14. ONLINE PRESENCE

Platform Details
Official Website pureblushower.com
Customer Support support@pureblushower.com
Commercial Contact merchants@pureblushower.com

Only information published through Pure Blu Shower's official website or verified business communication channels should be treated as official.

Social media accounts, where available, should be accessed through links published on the official Pure Blu Shower website.

15. LANGUAGE SUPPORT

Pure Blu Shower's primary business communication language is English.

Arabic-language assistance may also be available depending on the nature of the inquiry and staff availability.

Commercial agreements, invoices, policies, and formal written communications may be issued in English unless otherwise agreed.

16. OFFICE VISITS

Pure Blu Shower is primarily an online and commercial supply business.

Office visits, product discussions, supplier meetings, or commercial appointments should be arranged in advance.

Office Address:

Pure Blu Shower
Office 1204, Al Shafar Tower 1
Barsha Heights (TECOM)
Dubai, United Arab Emirates

Visitors should contact the relevant department before arrival.

17. RETURNS SHIPPING

Return shipping details may vary depending on the type of claim or RMA authorization.

Customers and Merchants should not send merchandise directly to the office address without prior authorization.

Approved return instructions will specify the appropriate return location and applicable RMA information.

18. BILLING / COMMERCIAL CORRESPONDENCE ADDRESS

Commercial documentation and correspondence may reference:

Pure Blu Shower Trading
Office 1204, Al Shafar Tower 1
Barsha Heights (TECOM)
Dubai, United Arab Emirates

For invoices or formal commercial documents, always use the exact entity information shown on the applicable invoice or commercial agreement.

19. PRIVACY & DATA REQUESTS

For questions concerning personal information, privacy rights, or data processing:

Email: support@pureblushower.com

Requests should include enough information for Pure Blu Shower to identify and appropriately respond to the request.

Additional identity verification may be required where reasonably necessary to protect customer information.

20. LEGAL / POLICY INQUIRIES

Questions regarding Pure Blu Shower policies, Terms of Service, Shipping Policy, Privacy Policy, or Return & Refund Policy may be submitted to:

General: info@pureblushower.com
Commercial: merchants@pureblushower.com

21. RESPONSE TIMES

Typical response targets are:

Inquiry Type Typical Response Target
General Inquiry Within 1 business day
Customer Support Within 1 business day
Commercial / B2B Within 1 business day
Shipping / Tracking Same or next business day
RMA Request Within 48 business hours
Formal Complaint Initial acknowledgment within 1 business day

These are service targets rather than guaranteed response deadlines.

Complex cases may require additional investigation.

22. IMPORTANT CONTACT NOTICE

To protect customers and Merchants from impersonation or fraud:

  • Official Pure Blu Shower emails should use the @pureblushower.com domain

  • Verify unusual requests before making payments

  • Do not send payment card information by ordinary email

  • Never send passwords or account credentials to support staff

  • Contact Pure Blu Shower if you receive suspicious communications claiming to represent the Company

QUICK REFERENCE CARD

Department Contact
General info@pureblushower.com
Customer Support support@pureblushower.com
B2B / Commercial merchants@pureblushower.com
Logistics logistics@pureblushower.com
Returns / RMA rma@pureblushower.com
Partnerships partnerships@pureblushower.com
Complaints complaints@pureblushower.com
Website pureblushower.com
Office Office 1204, Al Shafar Tower 1, Barsha Heights (TECOM), Dubai, UAE

Pure Blu Shower
Last Updated: August 14, 2026

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