Shipping policy

SHOWERPUREBLU – SHIPPING POLICY

Effective Date: August 7, 2026
Document Version: 1.0 (Commercial B2B)

1. COMPANY INFORMATION



Field Details
Brand / Trading Name ShowerPureBlu
Legal Entity ShowerPureBlu (operational entity)
Office Address 1106, Warsan Tower, Tecom, Al Barsha, PO Box 283821, Dubai, UAE
Warehouse Address Unit B-12, Dubai Industrial City, Dubai, UAE
Phone +971 4 447 0096
Shipping Email logistics@showerpureblu.com
Commercial Email merchants@showerpureblu.com

2. SCOPE

This Shipping Policy applies to all B2B Merchants (distributors, retailers, wholesalers, online resellers) purchasing ShowerPureBlu products for resale within the United Arab Emirates.

3. DELIVERY COVERAGE

We deliver to all 7 Emirates:



Emirate Delivery Zone
Dubai ✅ Direct coverage
Abu Dhabi ✅ Direct coverage
Sharjah ✅ Direct coverage
Ajman ✅ Direct coverage
Umm Al Quwain ✅ Direct coverage
Ras Al Khaimah ✅ Direct coverage
Fujairah ✅ Direct coverage

4. DELIVERY TIMELINES



Service Level Order Cut-off Time Delivery Timeline
Express (Dubai / Abu Dhabi / Sharjah) 12:00 PM (noon) Next business day
Standard (All Emirates) 4:00 PM 2–3 business days
Bulk / Pallet Orders 12:00 PM (noon) 3–5 business days
Remote Areas 12:00 PM (noon) 3–5 business days

Business Days: Saturday – Thursday (Friday and public holidays excluded)

Tracking: Provided within 4 hours of dispatch via email/SMS.

5. SHIPPING COSTS



Order Value Shipping Fee
Above 100 AED FREE
Below 100 AED 50 AED

Additional Charges:

  • Remote area surcharge: 25 AED (if applicable)

  • Saturday delivery surcharge: 30 AED (upon request)

  • Re-delivery fee: 50 AED (if first attempt fails)

6. ORDER PROCESSING



Step Timeline
Order Placement Instant (via portal/email/PO)
Order Confirmation Within 2 hours
Order Processing 4–8 hours (depending on volume)
Dispatch Same day (before cut-off) / Next day (after cut-off)
Tracking Number Within 4 hours of dispatch

Order Cut-off Times:

  • Express (next day): 12:00 PM (noon)

  • Standard: 4:00 PM

Orders placed after cut-off will be processed the next business day.

7. SHIPPING METHODS



Order Type Carrier Service
Small Orders (1–20 units) Aramex / Fetchr Door-to-door courier
Medium Orders (21–100 units) Aramex / DHL Express delivery
Bulk Orders (pallet) DHL / DSV Freight / LTL
Large / Warehouse Dedicated logistics Tailored arrangement

ShowerPureBlu reserves the right to select the most suitable carrier at our discretion.

8. PACKAGING

All products are packaged to ensure safe transit:

  • Individual Units: Shrink-wrapped with protective padding

  • Multi-Unit Boxes: Corrugated cartons with internal dividers

  • Pallet Orders: Stretch-wrapped with edge protectors

  • Fragile Items: Additional bubble wrap and "Fragile" labeling

Merchant Responsibility:

  • Inspect packaging upon receipt

  • Report damages within 48 hours

  • Retain original packaging for RMA claims

9. DELIVERY PROCESS



Step Detail
Pre-delivery Notification SMS/email sent 24 hours before delivery
Same-day Confirmation Call or SMS 2 hours before delivery
Proof of Delivery (POD) Required: signature + photo
Delivery Attempts Maximum 2 attempts
Failed Delivery Order held at warehouse (re-delivery fee applies)

Important:

  • Delivery personnel cannot enter the Merchant's premises

  • Merchant must have authorized personnel to receive and sign

  • ID verification may be required for high-value orders

10. RISK OF LOSS AND TITLE



Event Risk
During Transit ShowerPureBlu (we file claims)
Upon Delivery (POD) Transfers to Merchant
After Receipt Merchant assumes full responsibility

Insurance: All shipments are insured against loss/damage during transit. Claims handled by ShowerPureBlu.

11. DAMAGED, MISSING, OR INCORRECT ORDERS



Issue Action Required Deadline
Damaged in Transit Email photos + POD Within 48 hours
Missing Items Check packing list + report Within 48 hours
Incorrect Product Email photos + PO number Within 48 hours
Short Shipment Compare with packing list Within 48 hours

Process:

  1. Email logistics@showerpureblu.com with:

    • Order/PO number

    • Photos (damage only)

    • Description of issue

  2. ShowerPureBlu investigates (2 business days)

  3. Resolution: Replacement or credit note

12. RMA RETURNS (MERCHANT SHIPMENTS)

When returning products to ShowerPureBlu:



Aspect Detail
Required RMA number (from Return Policy)
Return Address Unit B-12, Dubai Industrial City, Dubai, UAE
Shipping Cost Merchant pays (unless ShowerPureBlu error)
Carrier Merchant's choice (recommended: Aramex/DHL)
Insurance Merchant must insure the package

Important: Unauthorized returns (without RMA) will be refused at the warehouse.

13. INTERNATIONAL SHIPPING

Currently, ShowerPureBlu does not offer international shipping for B2B merchants. All orders must be delivered within the UAE.

For GCC countries (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman):

  • Contact us at merchants@showerpureblu.com for customized logistics solutions.

14. FORCE MAJEURE

ShowerPureBlu is not liable for delivery delays caused by:

  • Natural disasters (floods, earthquakes, sandstorms)

  • Government actions (road closures, curfews)

  • Strikes or labor disputes

  • Supply chain disruptions

  • Customs delays (if applicable)

  • Unforeseen logistical challenges

We will notify Merchants of any significant delays as soon as possible.

15. PEAK SEASON AND HOLIDAYS



Period Impact
Ramadan Extended delivery times (+1–2 days)
National Day (Dec 2–3) No deliveries (public holiday)
New Year No deliveries (Jan 1)
Eid Holidays No deliveries (as per UAE calendar)
Black Friday / Sale Season Potential 1–2 day delay

Please plan your orders accordingly.

16. MERCHANT RESPONSIBILITIES

Merchants agree to:

  • Provide accurate delivery address and contact details

  • Ensure someone is available to receive the shipment

  • Inspect packages immediately upon receipt

  • Report issues within the specified deadlines (48 hours)

  • Accept delivery delays due to force majeure events

  • Pay re-delivery fees if first attempt fails

17. SHIPPING TERMS

All shipments are made Ex-Works (ExW) from our warehouse at Unit B-12, Dubai Industrial City unless otherwise agreed in writing.

Incoterms 2020: Ex-Works (Dubai Industrial City)

18. CONTACT FOR SHIPPING



Channel Details
Logistics Email logistics@showerpureblu.com
Commercial Email merchants@showerpureblu.com
Phone +971 4 447 0096
Warehouse Unit B-12, Dubai Industrial City, Dubai, UAE
Office 1106, Warsan Tower, Tecom, Al Barsha, PO Box 283821, Dubai, UAE

19. AUTHORIZED SIGNATORY

Karim Al Suwaidi
Commercial Director
ShowerPureBlu
Date: August 7, 2026

QUICK REFERENCE SUMMARY



Topic Key Point
Coverage All 7 Emirates
Free Shipping Orders > 100 AED
Shipping Fee 50 AED (orders below 100 AED)
Express (Next Day) Orders before 12 PM (Dubai/Abu Dhabi/Sharjah)
Standard 2–3 business days (orders before 4 PM)
Damage Reporting Within 48 hours of receipt
Re-delivery Fee 50 AED (if first attempt fails)
Tracking Within 4 hours of dispatch
Incoterm Ex-Works (Dubai Industrial City)

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