Shipping policy

PURE BLU SHOWER – SHIPPING POLICY

Effective Date: August 14, 2026
Document Version: 1.1 (Commercial B2B)

1. COMPANY INFORMATION

Field Details
Brand / Trading Name Pure Blu Shower
Trading Entity Pure Blu Shower Trading
Business Activity Online Retail – Shower & Water Filtration Products
Office Address Office 1204, Al Shafar Tower 1, Barsha Heights (TECOM), Dubai, United Arab Emirates
Service Area United Arab Emirates
Shipping Email logistics@pureblushower.com
Commercial Email merchants@pureblushower.com
Customer Support support@pureblushower.com
Website pureblushower.com

2. SCOPE

This Shipping Policy applies to B2B Merchants, distributors, retailers, wholesalers, commercial buyers, and authorized online resellers purchasing Pure Blu Shower products for commercial use or resale within the United Arab Emirates.

Delivery terms agreed separately in a written quotation, invoice, purchase order, or supply agreement may take precedence over this general Shipping Policy.

3. DELIVERY COVERAGE

Pure Blu Shower provides delivery across all 7 Emirates of the UAE:

Emirate Coverage
Dubai Available
Abu Dhabi Available
Sharjah Available
Ajman Available
Umm Al Quwain Available
Ras Al Khaimah Available
Fujairah Available

Some remote areas may require additional delivery time or special logistics arrangements.

4. DELIVERY TIMELINES

Indicative commercial delivery times are:

Service Level Order Cut-Off Estimated Delivery
Express – Dubai / Abu Dhabi / Sharjah 12:00 PM Next business day where available
Standard – All Emirates 4:00 PM 2–3 business days
Bulk / Pallet Orders 12:00 PM 3–5 business days
Remote Areas 12:00 PM Approximately 3–5 business days

Delivery times are estimates rather than guaranteed deadlines unless expressly confirmed in writing.

Orders submitted after the applicable cut-off may be processed on the following business day.

5. BUSINESS DAYS

Orders are processed according to Pure Blu Shower's current operating and logistics schedule.

Public holidays, courier closures, major sales periods, and other non-operational days may affect dispatch and delivery times.

Pure Blu Shower will make reasonable efforts to communicate significant known delays affecting confirmed orders.

6. SHIPPING COSTS

Unless a different rate is shown on the quotation, invoice, or order confirmation:

Order Value Shipping Fee
Above AED 100 Free standard shipping
AED 100 or below AED 50

Additional charges may apply in specific circumstances, including:

  • Remote-area delivery

  • Special timed delivery

  • Dedicated vehicle requests

  • Oversized or pallet shipments

  • Re-delivery following an unsuccessful delivery attempt

  • Special handling requirements

Any material additional charge will normally be disclosed before dispatch where reasonably possible.

7. ORDER PROCESSING

A standard commercial order may follow this process:

Stage Typical Timeline
Order Received Immediately after submission
Order Review / Confirmation Usually within 2 business hours
Processing & Picking Approximately 4–8 business hours
Dispatch Same business day where possible before cut-off
Tracking Provided after courier handover

Processing time may increase for bulk quantities, customized orders, inventory transfers, payment verification, or unusually high order volumes.

8. ORDER CUT-OFF TIMES

Typical cut-off times are:

  • Express Delivery: 12:00 PM

  • Standard Delivery: 4:00 PM

  • Bulk / Pallet Orders: 12:00 PM

Orders placed after cut-off are normally treated as received on the next applicable business processing day.

Cut-off eligibility does not guarantee same-day dispatch where inventory, payment, or delivery information remains incomplete.

9. SHIPPING METHODS

Pure Blu Shower may use local or international logistics providers depending on shipment size, destination, urgency, and availability.

Typical arrangements may include:

Order Type Shipping Method
Small Orders Door-to-door courier
Medium Orders Express or scheduled courier
Bulk Orders Freight / pallet delivery
Large Commercial Shipments Dedicated or tailored logistics arrangement

Pure Blu Shower reserves the right to select an appropriate logistics provider for each shipment.

A specific carrier is not guaranteed unless agreed in writing.

10. PACKAGING

Products are packaged using reasonable commercial measures intended to protect merchandise during normal transportation and handling.

Depending on the order, packaging may include:

  • Manufacturer packaging

  • Protective wrapping

  • Corrugated shipping cartons

  • Internal dividers

  • Cushioning materials

  • Pallet wrapping

  • Edge protection

  • Fragile or handling labels where appropriate

Merchants should retain relevant packaging until the order has been inspected and accepted.

11. DELIVERY PROCESS

Depending on the courier or logistics arrangement, delivery may include:

  • Dispatch notification

  • Tracking information

  • Telephone, SMS, or email contact

  • Delivery confirmation

  • Signature or other proof of delivery

The Merchant must provide:

  • A complete delivery address

  • Correct contact details

  • Any relevant building, warehouse, or access instructions

  • An authorized person to receive the order where required

Incorrect or incomplete delivery information may result in delays or additional delivery charges.

12. PROOF OF DELIVERY

Delivery may be evidenced through one or more of the following:

  • Recipient signature

  • Courier delivery scan

  • Electronic proof of delivery

  • Delivery photograph where supported

  • Confirmation from an authorized recipient

  • Other courier or logistics records

Once delivery is confirmed, the Merchant should inspect the products promptly.

13. FAILED DELIVERY & RE-DELIVERY

If delivery cannot be completed because:

  • No authorized recipient is available

  • Access to the premises is unavailable

  • The address is incorrect

  • The Merchant cannot be contacted

  • Delivery is refused without an applicable return authorization

the courier may return, hold, or reschedule the shipment.

A re-delivery charge of up to AED 50 may apply where an additional delivery attempt is required due to circumstances attributable to the Merchant.

Additional charges may apply to large or palletized shipments.

14. RISK OF LOSS

Pure Blu Shower remains responsible for arranging the agreed shipment until delivery is completed in accordance with the applicable order terms.

Following confirmed delivery, responsibility for safe possession, storage, and handling generally transfers to the Merchant.

Where a shipment is lost or damaged while under the control of Pure Blu Shower's designated courier, Pure Blu Shower will assist with investigation and, where appropriate, replacement, refund, credit, or courier claim.

15. DAMAGED, MISSING, OR INCORRECT ORDERS

The Merchant should report apparent shipment issues as soon as reasonably possible.

Where practical, reports should be submitted within 48 hours of delivery.

Issue Recommended Documentation
Transit Damage Photos of product and packaging
Missing Product Packing list and delivered quantity
Incorrect Product Product photos and order/PO number
Short Shipment Packing list and quantity received
Damaged Outer Carton Photos before disposal

Reports should be sent to logistics@pureblushower.com and include:

  • Order or PO number

  • Merchant name

  • Description of the issue

  • Relevant photographs

  • Quantity affected

  • Product details

Pure Blu Shower will review the claim and may provide a replacement, refund, account credit, or other appropriate resolution.

16. TRANSIT DAMAGE

Where damage is visible at the time of delivery, the Merchant should, where reasonably possible:

  1. Photograph the external packaging.

  2. Photograph the damaged product.

  3. Note visible damage with the delivery provider.

  4. Retain packaging and affected merchandise.

  5. Contact Pure Blu Shower promptly.

Merchants should not dispose of damaged products before the claim has been reviewed unless Pure Blu Shower confirms that disposal is permitted.

17. RMA RETURN SHIPMENTS

Commercial returns remain subject to the separate Pure Blu Shower Merchant Return & Refund Policy.

Where an RMA has been approved:

Aspect Requirement
RMA Number Required before dispatch
Return Instructions Provided with RMA approval
Return Shipping Merchant normally pays unless Pure Blu Shower is responsible
Packaging Product must be securely packaged
Tracking Recommended for all commercial returns
Insurance Recommended for high-value returns

Unauthorized commercial returns may be refused or delayed pending identification and authorization.

18. INTERNATIONAL SHIPPING

Pure Blu Shower's standard shipping service is currently focused on addresses within the United Arab Emirates.

International and GCC commercial orders may be considered individually depending on:

  • Destination

  • Order volume

  • Product availability

  • Export requirements

  • Courier availability

  • Applicable duties and customs requirements

Merchants seeking delivery outside the UAE should contact:

merchants@pureblushower.com

Any international shipping arrangement must be separately confirmed.

19. CUSTOMS, DUTIES & INTERNATIONAL CHARGES

Where Pure Blu Shower agrees to ship outside the UAE, customs duties, import taxes, brokerage fees, and similar destination charges may be the responsibility of the recipient unless otherwise expressly agreed in writing.

Delivery estimates for international shipments do not include delays caused by customs clearance or destination authorities.

20. FORCE MAJEURE & DELIVERY DELAYS

Pure Blu Shower is not responsible for delays caused by circumstances beyond its reasonable control, including:

  • Severe weather

  • Floods or sandstorms

  • Road closures

  • Government restrictions

  • Public emergencies

  • Transportation disruptions

  • Courier network failures

  • Labor disputes

  • Supplier disruptions

  • Telecommunications failures

  • Force majeure events

Where a material delay becomes known, Pure Blu Shower will make reasonable efforts to communicate available information to affected Merchants.

21. PEAK PERIODS & PUBLIC HOLIDAYS

Delivery and processing times may be longer during periods such as:

  • Ramadan

  • Eid holidays

  • UAE National Day

  • New Year holidays

  • Major retail sales

  • Seasonal promotional periods

  • Unusually high order-volume periods

Merchants placing time-sensitive bulk orders are encouraged to allow additional lead time.

22. MERCHANT RESPONSIBILITIES

The Merchant is responsible for:

  • Providing accurate delivery information

  • Maintaining a valid telephone number and email address

  • Providing access instructions where applicable

  • Ensuring someone can accept delivery

  • Inspecting delivered goods promptly

  • Reporting apparent shortages or damage promptly

  • Retaining documentation and packaging for claims

  • Paying any agreed delivery or re-delivery fees

  • Providing appropriate facilities for unloading bulk shipments

Failure to satisfy these responsibilities may affect delivery timing or claim eligibility.

23. ADDRESS CHANGES

Delivery address changes should be requested before shipment is dispatched.

Once a parcel has been handed to the courier, Pure Blu Shower cannot guarantee that the destination can be changed.

Redirected shipments may incur additional charges or delivery delays.

24. ORDER CANCELLATION BEFORE DISPATCH

Where permitted under the applicable commercial order terms, a Merchant should request cancellation before shipment is dispatched.

Once an order has been collected by a courier or logistics provider, cancellation may be treated as a return and associated transportation or restocking charges may apply.

25. DELIVERY REFUSAL

If a Merchant refuses a correctly supplied shipment without prior authorization, the order may be returned to the sender and reasonable return transportation, re-delivery, or restocking costs may be deducted from any applicable credit.

This does not affect legitimate rights relating to defective, incorrect, or materially damaged products.

26. SHIPPING TERMS & COMMERCIAL AGREEMENTS

The exact delivery term applicable to a commercial shipment will be determined by the relevant quotation, invoice, purchase order, or written commercial agreement.

Any Incoterm must be expressly stated and agreed in writing for the particular transaction.

In the absence of a separately agreed Incoterm, the delivery and risk provisions of this Shipping Policy and the applicable order documents will apply.

27. CONTACT FOR SHIPPING

For shipping, delivery, tracking, or commercial logistics questions:

Pure Blu Shower
Pure Blu Shower Trading

Office:
Office 1204, Al Shafar Tower 1
Barsha Heights (TECOM)
Dubai, United Arab Emirates

Logistics: logistics@pureblushower.com
Commercial: merchants@pureblushower.com
Customer Support: support@pureblushower.com
General Inquiries: info@pureblushower.com
Website: pureblushower.com

Business Hours:
Monday–Saturday: 9:00 AM–8:00 PM
Sunday: 10:00 AM–6:00 PM

QUICK REFERENCE SUMMARY

Topic Key Point
Coverage All 7 Emirates
Free Standard Shipping Orders above AED 100
Standard Shipping Fee AED 50 for qualifying orders AED 100 or below
Express Next business day where available
Standard Delivery Approximately 2–3 business days
Bulk Delivery Approximately 3–5 business days
Express Cut-Off 12:00 PM
Standard Cut-Off 4:00 PM
Damage Reporting Preferably within 48 hours
Re-delivery Fee Up to AED 50 where applicable
International Orders By prior arrangement
Primary Market United Arab Emirates

Effective Date: August 14, 2026
Document Version: 1.1 (Commercial B2B)

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