Refund policy
PURE BLU SHOWER – MERCHANT RETURN & REFUND POLICY
Effective Date: August 14, 2026
Document Version: 2.1 (Commercial B2B)
1. COMPANY BUSINESS INFORMATION
| Field | Details |
|---|---|
| Brand / Trading Name | Pure Blu Shower |
| Legal / Trading Entity | Pure Blu Shower Trading |
| Business Activity | Online Retail – Shower & Water Filtration Products |
| Registered Address (Office) | Office 1204, Al Shafar Tower 1, Barsha Heights (TECOM), Dubai, United Arab Emirates |
| Warehouse / Fulfilment Location | Dubai, United Arab Emirates |
| Commercial Email | merchants@pureblushower.com |
| General Inquiries | info@pureblushower.com |
| Customer Support | support@pureblushower.com |
| Website | pureblushower.com |
| Service Area | United Arab Emirates |
2. SCOPE
This policy applies to all B2B Merchants, including distributors, retailers, wholesalers, commercial buyers, and authorized online resellers purchasing Pure Blu Shower products directly from the Company under an approved commercial or supply arrangement.
This Merchant Return & Refund Policy does not govern purchases made by individual end-consumers through the Pure Blu Shower retail website.
3. RETURN WINDOWS BY MERCHANT TIER
| Tier | Annual Purchase Volume (AED) | Return Window | Restocking Fee |
|---|---|---|---|
| Tier 1 | Below 50,000 | 14 calendar days | 15% |
| Tier 2 | 50,000–200,000 | 21 calendar days | 10% |
| Tier 3 | Above 200,000 | 30 calendar days | 0% (waived) |
The applicable return window begins on the confirmed date of delivery, as evidenced by courier tracking, signed proof of delivery, or other recognized delivery confirmation.
4. RETURN ELIGIBILITY – MERCHANT CONDITIONS
| Product Condition | Eligible Credit |
|---|---|
| Unopened and original factory seal intact | 100% of eligible invoice value |
| Opened but unused, with all components and packaging | Up to 80% of eligible invoice value |
| Demonstration/showroom unit used for ≤30 days | Case-by-case, maximum 50% |
| Product damaged during transportation and reported upon receipt | 100% eligible credit |
| Custom, personalized, or private-label bulk orders | Non-returnable |
| End-consumer returns originating from Merchant customers | Not accepted directly |
Products must be returned in a condition suitable for inspection and identification.
Pure Blu Shower reserves the right to reduce or reject a credit where products are incomplete, materially damaged after delivery, altered, improperly stored, or returned outside the applicable return period.
5. RMA PROCESS
All commercial returns require a valid Return Merchandise Authorization (RMA) before products are sent back.
Step 1 – Submit RMA Request
Send the request to rma@pureblushower.com and provide:
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Original purchase order number
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Invoice or order number
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Product name and quantity
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Photos or video showing product condition
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Batch/lot number where applicable
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Detailed reason for return
Step 2 – RMA Review
Pure Blu Shower normally reviews complete RMA requests within 48 business hours.
Approved requests will receive an RMA number together with applicable return instructions.
Step 3 – Return Shipment
Approved merchandise must normally be dispatched within 5 business days following RMA authorization.
The RMA number must be clearly referenced on the return documentation.
Return shipping costs are the responsibility of the Merchant unless the return results from a verified Pure Blu Shower fulfilment error, incorrect product, manufacturing defect, or transit damage for which Pure Blu Shower is responsible.
Step 4 – Inspection
Returned merchandise is normally inspected within 5–7 business days after receipt.
Step 5 – Credit or Refund
Approved credits or refunds are normally initiated within 10 business days following successful inspection.
6. REFUND METHOD & TIMELINE
| Refund Method | Expected Processing Time |
|---|---|
| Merchant account credit / credit note | Up to 10 business days |
| Bank transfer | Up to 15 business days |
| Credit/debit card refund | 15–20 business days |
Refunds are normally issued through the original payment method whenever reasonably possible.
Banking institutions, card issuers, and payment processors may require additional time before funds appear in the Merchant's account.
Applicable refunds are calculated based on the original transaction and invoice.
7. DEFECTIVE PRODUCTS
Where Pure Blu Shower confirms a manufacturing defect or defective production batch, eligible Merchants may receive:
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100% credit or replacement for confirmed defective merchandise
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Reimbursement of eligible original shipping costs where applicable
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Replacement shipment without additional product charge
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Return freight arranged or reimbursed by Pure Blu Shower where required
Defect claims should be submitted within 7 calendar days after delivery whenever the issue was reasonably identifiable upon receipt.
The Merchant should provide photographs or video, batch/lot information, invoice details, and a description of the identified defect.
Latent manufacturing defects that could not reasonably have been discovered within seven days will be reviewed individually.
8. DELIVERY COMMITMENT TO MERCHANTS
Pure Blu Shower provides commercial delivery throughout the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
| Service Level | Estimated Timeline |
|---|---|
| Standard Delivery | 2–3 business days |
| Express Delivery | Next business day where available |
| Bulk / Pallet Orders | 3–5 business days |
| Free Shipping | Orders above AED 100 |
| Standard Shipping Fee | AED 50 for qualifying orders below AED 100 |
Delivery times are estimates and may be affected by stock availability, order size, destination, courier operations, public holidays, or circumstances outside Pure Blu Shower's reasonable control.
Tracking information will be provided when available after dispatch.
9. MERCHANT OBLIGATIONS
Merchants purchasing Pure Blu Shower products are expected to:
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Maintain accurate purchase and inventory records for product traceability
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Store products according to applicable storage and handling requirements
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Inspect commercial deliveries within a reasonable period after receipt
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Report damaged, missing, incorrect, or defective products promptly
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Handle their own end-consumer return requests unless otherwise agreed
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Refrain from modifying Pure Blu Shower products without authorization
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Refrain from removing or altering product identification or batch information
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Refrain from unauthorized relabeling or rebranding
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Provide accurate documentation when submitting commercial claims
Failure to provide sufficient documentation may delay the RMA review process.
10. ORDER DISCREPANCIES & TRANSIT DAMAGE
Merchants should inspect shipments upon delivery.
Visible shipping damage, missing cartons, or significant packaging damage should be documented with photographs and, where possible, noted with the courier at the time of delivery.
For verified shipping errors attributable to Pure Blu Shower, the Company may provide an appropriate replacement, credit, or refund without charging the Merchant additional return shipping costs.
11. NON-RETURNABLE ITEMS
Unless defective or incorrectly supplied, the following products may not be eligible for return:
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Custom-manufactured orders
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Private-label products
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Personalized merchandise
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Products modified by the Merchant
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Products without identifiable batch or order information
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Products damaged through misuse or improper storage
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Used replacement cartridges or filtration media
-
Clearance or final-sale commercial stock where identified as such before purchase
12. COMMERCIAL REFUND CALCULATION
Refunds and credits are based on the amount actually paid for the eligible returned merchandise, subject to applicable restocking fees, agreed commercial discounts, promotional adjustments, and other amounts stated in the relevant commercial agreement.
Original delivery fees are generally non-refundable unless the return results from a confirmed Pure Blu Shower error or verified defective merchandise.
13. FORCE MAJEURE
Pure Blu Shower will not be responsible for delays resulting from events outside its reasonable control, including severe weather, transportation disruptions, government restrictions, customs delays, carrier interruptions, natural disasters, or other force majeure events.
The Company will make commercially reasonable efforts to minimize the effect of such disruptions.
14. DISPUTE RESOLUTION
Merchants should first contact Pure Blu Shower directly regarding any disagreement involving a commercial return, refund, credit, or product claim.
The parties will make reasonable efforts to resolve the matter through direct commercial communication before pursuing formal proceedings.
Unless otherwise required by applicable law or agreed in writing, commercial transactions with Pure Blu Shower are governed by the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.
15. POLICY CHANGES
Pure Blu Shower may update this Merchant Return & Refund Policy to reflect changes in business operations, logistics, commercial terms, or applicable requirements.
Where an existing supply agreement requires advance notice, Pure Blu Shower will provide the notice specified in that agreement.
The version applicable to an order will generally be the version effective on the relevant purchase date unless otherwise agreed in writing.
16. CONTACT INFORMATION
Pure Blu Shower
Pure Blu Shower Trading
Office:
Office 1204, Al Shafar Tower 1
Barsha Heights (TECOM)
Dubai, United Arab Emirates
Commercial: merchants@pureblushower.com
Returns / RMA: rma@pureblushower.com
Customer Support: support@pureblushower.com
General Inquiries: info@pureblushower.com
Website: pureblushower.com
Business Hours:
Monday–Saturday: 9:00 AM–8:00 PM
Sunday: 10:00 AM–6:00 PM
Effective Date: August 14, 2026
Document Version: 2.1 (Commercial B2B)