Refund policy
SHOWERPUREBLU – MERCHANT RETURN & REFUND POLICY
Effective Date: August 7, 2026
Document Version: 2.0 (Commercial B2B)
1. COMPANY BUSINESS INFORMATION
| Field | Details |
|---|---|
| Brand / Trading Name | ShowerPureBlu |
| Legal Entity | ShowerPureBlu (sole trading name, operational entity) |
| License Type | Commercial – Dubai Development Authority (DDA) |
| Trade License No. | 1025847 |
| VAT Registration No. | 104567893400003 |
| Registered Address (Office) | 1106, Warsan Tower, Tecom, Al Barsha, PO Box 283821, Dubai, UAE |
| Warehouse Address | Unit B-12, Dubai Industrial City, Dubai, UAE (this is the actual operational warehouse) |
| Phone | +971 4 447 0096 |
| Commercial Email | merchants@showerpureblu.com |
| General Inquiries | info@showerpureblu.com |
| Authorized Signatory | Mr. Karim Al Suwaidi – Commercial Director |
2. SCOPE
This policy applies to all B2B Merchants (distributors, retailers, wholesalers, and online resellers) purchasing ShowerPureBlu products directly from the Company under a valid supply agreement.
3. RETURN WINDOWS BY MERCHANT TIER
| Tier | Annual Purchase Volume (AED) | Return Window | Restocking Fee |
|---|---|---|---|
| Tier 1 | Below 50,000 | 14 calendar days | 15% |
| Tier 2 | 50,000 – 200,000 | 21 calendar days | 10% |
| Tier 3 | Above 200,000 | 30 calendar days | 0% (waived) |
Return window starts from date of delivery confirmation (signed POD or courier timestamp).
4. RETURN ELIGIBILITY – MERCHANT CONDITIONS
| Condition | Credit Amount |
|---|---|
| Unopened, factory seal intact | 100% of invoice value |
| Opened but unused, all parts included | 80% of invoice value |
| Used (demo/showroom units, ≤30 days) | Case-by-case (max 50%) |
| Damaged in transit (reported on receipt) | 100% + shipping claim filed by ShowerPureBlu |
| Custom / private-label bulk orders | Non‑returnable |
| End‑consumer returns (from Merchant's customers) | Not accepted – Merchant handles separately |
5. RMA PROCESS
All returns require a Return Merchandise Authorization (RMA) number.
Step 1 – Submit RMA Request
Email rma@showerpureblu.com with:
-
Original PO number
-
Invoice number
-
Photos/video of product condition
-
Reason for return
Step 2 – Receive RMA
Within 48 business hours (includes RMA# and shipping label/instructions).
Step 3 – Ship Back
Within 5 business days of RMA issuance to:
ShowerPureBlu Returns – RMA #[XXXXX]
Unit B-12, Dubai Industrial City
Dubai, UAE
Tel: +971 4 447 0096
Shipping costs: Merchant pays, unless return is due to ShowerPureBlu error (wrong item, damaged shipment).
Step 4 – Inspection
5–7 business days upon receipt.
Step 5 – Credit Issued
Within 10 business days after inspection approval.
6. REFUND METHOD & TIMELINE
| Method | Processing Time |
|---|---|
| Credit note (Merchant account balance) | 10 business days |
| Bank wire / transfer | 15 business days |
| Credit card refund | 15–20 business days |
All refunds in AED at original invoice exchange rate.
7. DEFECTIVE PRODUCTS (MANUFACTURING FAULT)
If a batch is confirmed defective:
-
100% credit including original shipping cost
-
Replacement shipped within 5 business days – free of charge
-
ShowerPureBlu covers return freight via our designated courier
Deadline: Claims must be submitted within 7 calendar days of receipt with video evidence and batch/lot numbers.
8. DELIVERY COMMITMENT TO MERCHANTS (ALL 7 EMIRATES)
| Service Level | Timeline |
|---|---|
| Standard | 2–3 business days |
| Express (orders before 12 PM) | Next business day – Dubai, Abu Dhabi, Sharjah |
| Bulk / Pallet | 3–5 business days |
| Free Shipping | On orders > 100 AED |
| Shipping Fee | 50 AED for orders below 100 AED |
Tracking provided within 4 hours of dispatch.
9. MERCHANT OBLIGATIONS
-
Maintain accurate inventory records for traceability
-
Inform end‑consumers that returns go through the Merchant, not ShowerPureBlu
-
Do not modify, relabel, or rebrand ShowerPureBlu products without written consent
-
Report quality issues immediately – late claims may be reduced or rejected
10. DISPUTE RESOLUTION
-
Internal escalation to ShowerPureBlu Commercial Director (5 business days)
-
If unresolved – refer to Dubai Arbitration Centre (DAC) under DIFC rules
-
Governing Law: Laws of Dubai, UAE
11. POLICY CHANGES
ShowerPureBlu reserves the right to amend this policy with 15 days' prior written notice to all registered Merchants.
12. AUTHORIZED SIGNATORY
Karim Al Suwaidi
Commercial Director
ShowerPureBlu
Date: August 7, 2026
Warehouse Address (actual operational location):
Unit B-12, Dubai Industrial City, Dubai, UAE